Last Updated: August 6, 2024
1. Introduction
DXB Wellness Center by Laguna (“DXB Wellness”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with us through our website (dxbwellness.com), our booking system, or other communication channels. By using our services, you agree to the practices described in this policy.
2. Information We Collect
2.1. Information You Provide
- Contact Us Form: When you submit a query through our website’s contact form, we collect your full name and email address. This information is used solely to respond to your inquiry.
- Booking Information: When you book an appointment through our WhatsApp booking system, we collect your name and phone number. This information is used to facilitate your booking and guide you to the nearest branch.
2.2. Automatically Collected Information
We may automatically collect certain information when you interact with our website, such as your IP address, browser type, operating system, referring URLs, and pages visited. This information is used to analyze website traffic and improve our services.
3. How We Use Your Information
We use your personal information for the following purposes:
- To Respond to Your Inquiries: We use your contact information to answer your questions and provide the information you request.
- To Facilitate Bookings: We use your booking information to process your appointments and guide you to the appropriate branch.
- To Improve Our Services: We analyze website traffic and usage patterns to enhance our website and offerings.
- To Communicate with You: We may send you occasional updates, promotional offers, or other information related to DXB Wellness if you have provided consent.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with our trusted service providers who assist us in operating our website, conducting our business, or servicing you. These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We delete all WhatsApp conversations within 24 hours to protect your privacy.
6. Your Choices
You have the right to:
- Access Your Information: You can request access to the personal information we hold about you.
- Correct Your Information: You can request that we correct any inaccuracies in your personal information.
- Delete Your Information: You can request that we delete your personal information.
- Object to Processing: You can object to the processing of your personal information.
- Withdraw Consent: You can withdraw your consent to receive marketing communications at any time.
To exercise any of these rights, please contact us using the information provided below.
7. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
DXB Wellness Center by Laguna Email: info@dxbwellness.com Website: dxbwellness.com
This Privacy Policy is governed by the laws of the United Arab Emirates.